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Ordering and Payment TermsAll ordering is processed online at www.voila.hk or by email. Customers are billed directly on the website and Boss Kitchen Ltd will be the name of the company that appears on your payment records or bank statements. Cut off times are every Friday at 3pm for ordering for the new week.
Delivery InformationOur minimum order is 5 days consecutively Monday to Friday and we reserve the rights to apply some additional delivery charges on food delviery orders in some locations, such as the Peak. - HK$100 delivery fee will be charged for orders in The Peak. - We don't currently deliver to New Territories, including Lantau Island. Delivery time is subject to change with respect to the situation and traffic condition. Normal delivery hours are 6:00am-10:00am Monday to Friday. When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver / runner. NO deliveries during public holidays.
Order Change and Cancellation PolicyIf you are requesting to cancel or change your order that is being processed, you must contact us before the weekly cut-off time (3:00pm Friday) or we will not accept any change or cancellations. 48hrs prior notice of any changes and cancellations is at our discretion and a full refund of the cancelled order will be transferred back to the credit card that was used to place the order. There will be a HK$100 admin fee for any cancellations. If there is problem with your order, please email us at firstname.lastname@example.org.
Opening HoursOur opening hours are Monday-Friday 7:00am to 4:00pm. Any emails/enquiries outside of these hours will receive a response within the next business day. We are closed on public holidays. No deliveries will be made during these days/times.
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